Agent Software

Founded in 1979, Agent Software provides metrics for IT management for Help Desk Software. We conduct original research and deliver advisory services regarding the strategic and financial management of information systems. Our clients include major IT organizations, consulting firms, and professional services firms in North America and around the world. Our research is quoted widely in the business press and in major news publications such as the Wall Street Journal and the New York Times. Our research and advisory services include: Our IT Spending and Staffing Benchmarks study, published annually since 1990, is the definitive source of IT spending data, IT staffing benchmarks, and related metrics across multiple industries and government sectors. Other major studies include reports on worldwide technology trends, outsourcing statistics, and IT salaries. Our website offers a variety of free research as well as more in-depth analysis and advisories on a subscription basis and for one-time purchase, including reports on IT staffing ratios, ROI/TCO of new technologies, and IT management best practices. Our IT valuations database provides data on vendor pricing and discounting practices, current fair market values, and residual value forecasts for computer hardware. Consulting services, such as our IT Spending and Staffing Custom Benchmarking Service. Through our sister management consulting firm, Strativa, we also offer consulting on business strategy, IT strategy, business process improvement, IT due diligence, software vendor selection, and project management. Computer Economics website subscriptions are available at a fraction of the price of a single seat for one of the major IT research firms, and most analyst support is provided at no additional charge. Contact us for information on becoming a subscriber.